FAQ – Frequently asked questions
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Products, warranty, delivery, tracking, returns, payment or PC compatibility: quickly find answers to the most frequently asked questions.
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Products & warranty
Are products sold by Showgiftprive new?
Yes. Showgiftprive sells new products. When a product is offered as a Tray version or without its original retail packaging, this is clearly stated on the product page; this does not make it a refurbished or second-hand product.
What warranty applies to products?
New products benefit from the two-year legal guarantee of conformity, in accordance with the applicable conditions. For details, please see our Terms of Sale.
What types of products does Showgiftprive sell?
We mainly offer high-tech products: processors, graphics cards, motherboards, RAM, SSDs and storage, power supplies, peripherals, consoles, software and accessories.
Delivery & order tracking
How can I check delivery conditions and timescales?
Up-to-date information about preparation, dispatch and delivery is available in our Shipping Policy. The conditions shown when you place your order remain the reference for your purchase.
How can I track my order?
You can use our Order tracking page. If you cannot find your order number or tracking link, please contact customer service.
Returns, refunds & payment
Can I return a product or request a refund?
The statutory right of withdrawal is 14 days for eligible purchases. Showgiftprive also offers a commercial return extension of up to 60 days, subject to its conditions. See our Extended returns up to 60 days page for the applicable terms.
Which payment methods are offered?
The store offers PayPal, Apple Pay and Klarna, among other methods, when these are available for your order. The payment options actually available are shown at checkout.
PC compatibility & support
Can you help me check whether my PC components are compatible?
Yes. We can help check compatibility between your processor, motherboard, RAM, SSD and power supply. Use our contact page and tell us your current configuration and the component you are considering.
How can I contact Showgiftprive?
You can reach us through our contact page, by email at contact@showgiftprive.com, or by phone at +33 6 18 92 72 83.
Still haven't found your answer?
Our team can help with a product, order, return or compatibility question.
*Commercial return extension of up to 60 days subject to the applicable conditions.