Shipping policy
Last updated: September 3, 2026
At showgiftprive.com, we aim to provide a simple, secure and transparent shopping experience.
This page sets out information about payment methods, order preparation, delivery times, shipping charges and parcel tracking.
1. Seller information
The showgiftprive.com website is operated by:
- Legal name: TOURE JOHN
- Legal form: Sole trader
- Trade name: Showgiftprive
- SIREN: 789 770 039
- SIRET: 789 770 039 00038
- Address: 12 Rue Michel Félizat, 69007 Lyon, France
- Email: contact@showgiftprive.com
- Phone: 06 18 92 72 83
2. Accepted payment methods
Orders are paid for online when the order is confirmed, using the payment methods offered on the website.
Depending on the options available at the time of purchase, payment methods may include:
- Bank card.
- Visa.
- Mastercard.
- American Express.
- PayPal, where offered.
- Payment in instalments, where offered.
- Gift card or credit usable on showgiftprive.com, where available.
The payment methods actually available are displayed at checkout.
The order is processed once payment has been successfully authorised.
If payment is declined, incomplete, cancelled, disputed or considered suspicious, the order may be suspended or cancelled.
3. Payment security
Payments are processed by secure payment service providers.
Transactions are protected using appropriate security technologies, including data encryption and verification systems provided by payment providers.
Showgiftprive does not store full payment card numbers.
The Customer confirms that they are authorised to use the payment method selected when placing the order.
4. Order confirmation
Once payment has been successfully authorised, the Customer receives an order confirmation email at the address provided when placing the order.
The Customer must check that their details are correct, in particular their name, email address, phone number and delivery address.
If the information provided by the Customer is incorrect, Showgiftprive cannot be held responsible for a delay, inability to deliver or delivery to an incorrect address.
If you notice an error after confirming your order, please contact us promptly at: contact@showgiftprive.com
5. Order preparation
Orders are prepared once payment has been successfully authorised.
Preparation time may vary depending on the product ordered, availability, order volume, required checks or logistical constraints.
For physical products, preparation takes place before the parcel is dispatched.
For digital gift cards, digital codes or other digital products, no physical parcel is shipped. Delivery is made by email in accordance with the conditions stated on the product page or in the General Terms and Conditions of Sale.
6. Delivery times for physical products
Physical products are delivered to the address provided by the Customer when placing the order.
Unless otherwise stated on the product page, at checkout or in the confirmation email, estimated delivery is generally 10 to 15 days in total after the order is confirmed, including preparation and carrier transit.
This period may vary depending on the product, carrier, delivery country, time of year or any checks required to secure the order.
Where specific delivery times apply to a product, they are stated on the product page or at checkout.
If no specific delivery period is stated when the order is placed, delivery will take place no later than the applicable statutory deadline.
7. Delivery areas
Available delivery areas are shown at checkout.
Certain destinations may not be available depending on the product, carrier or logistical constraints.
If an order cannot be delivered to the area provided by the Customer, Showgiftprive will contact the Customer to offer an appropriate solution or cancel and refund the relevant order.
8. Shipping charges
For European destinations currently served by Showgiftprive, standard delivery costs €12.90 for orders under €150. Delivery is free for orders of €150 or more. The terms and rates displayed at checkout are those applicable to the order.
9. Order tracking
Where the carrier provides a tracking number, it is sent to the Customer by email once the order has been dispatched.
The Customer can use this number to track the progress of the parcel.
There may be a delay between creation of the tracking number and its first update on the carrier's website.
If tracking does not update immediately, please allow time for the carrier's first scan or update.
10. Delivery delays
In the event of a delivery delay, the Customer may contact Showgiftprive for information about the status of the order:
Please provide your order number to help us process your request.
If the stated delivery period is exceeded, the Customer may ask the Seller to complete delivery within an additional reasonable period.
If delivery does not take place within that additional period, the Customer may request cancellation of the order under the conditions provided by applicable law.
Where an order is validly cancelled because of non-delivery, the refund will be made to the payment method used for the order within the time limits required by law.
11. Parcel marked as delivered but not received
If tracking shows that the parcel has been delivered but the Customer states that it has not been received, the Customer must contact Showgiftprive promptly at:
The Customer must provide their order number, full delivery address and any useful information needed to process the request.
Depending on the circumstances, an investigation may be opened with the carrier.
The handling of the request will depend in particular on information provided by the carrier, available proof of delivery and information supplied by the Customer.
12. Damaged parcel or product damaged on arrival
If a parcel arrives damaged or the product appears damaged on arrival, the Customer should check the condition of the parcel and product as soon as it is received.
In the event of a problem, the Customer should contact Showgiftprive promptly so that the request can be handled efficiently:
Please include, where possible:
- The order number.
- A description of the problem.
- Photographs of the parcel.
- Photographs of the product.
- Photographs of the shipping label.
Where damage or non-conformity is confirmed, Showgiftprive will tell the Customer how to proceed.
This procedure does not limit the Customer's statutory rights under the legal guarantee of conformity, the guarantee against hidden defects or applicable delivery law.
13. Incorrect address, unclaimed parcel or carrier return
The Customer is responsible for the accuracy of the delivery information provided when placing the order.
If an address is incomplete, incorrect or inaccessible, or if a parcel is not collected, delivery may be delayed, impossible or returned to the sender.
If the parcel is returned because of an error attributable to the Customer, reshipping charges may be requested before a new shipment is made.
If the Customer does not want the order to be shipped again, a refund may be issued after the parcel has actually been returned, less any costs incurred where permitted by law.
14. Digital products and gift cards
Digital gift cards, digital codes, any licences and other digital products are sent by email to the address provided by the Customer when placing the order.
No physical parcel is sent for a product described as digital, a licence, activation code or digital gift card.
The Customer must check that their email address is correct before confirming the order.
For security, payment verification or fraud-prevention reasons, delivery of a digital gift card or digital product may be delayed.
Unless otherwise stated on the product page, delivery of a digital gift card may take up to 4 business days where checks are required.
15. Cancellation before dispatch
A cancellation request may be made while the order has not yet been processed, prepared, dispatched or sent to the relevant service provider.
To request cancellation, the Customer should contact Showgiftprive promptly:
Once the order has been processed, prepared, dispatched or sent to the service provider, direct cancellation may no longer be possible.
The Customer may then, where provided by law, exercise their right of withdrawal or request a return in accordance with the Return, Refund and Withdrawal Policy.
16. Returns and 60-day commercial return policy
Returns are governed by our Return, Refund and Withdrawal Policy.
Under applicable regulations, consumer Customers have a statutory 14-calendar-day right of withdrawal.
In addition to this statutory right, Showgiftprive offers a commercial return period of up to 60 days after delivery of the item, subject to product eligibility and compliance with the return conditions.
Return shipping costs are borne by the Customer, except where we made an error, the product was defective on arrival, the product was damaged on arrival or the product did not conform to the order.
For more information, please consult the Return, Refund and Withdrawal Policy available on the website.
17. Customer service
For any questions regarding payment, preparation, dispatch, tracking, delivery or an issue relating to an order, you can contact us:
- Email: contact@showgiftprive.com
- Phone: 06 18 92 72 83
- Address: 12 Rue Michel Félizat, 69007 Lyon, France
- Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.
Please provide your order number to help us process your request.
18. Updates to the Shipping Policy
This policy may be updated to reflect changes to our service, carriers, payment methods or applicable regulations.
The applicable version is the version published on the website when the order is placed.
Thank you for your trust, and we hope you enjoy your experience on showgiftprive.com.