Order tracking

Thank you for your order on Showgiftprive 👋

Below you will find all the information you need to track the progress of your order and the delivery of your parcel.

1. Find your order number

• After your purchase, a confirmation email was sent to you with a summary of your order.
• Your order number looks like this: #1070.
• If you cannot find the email, please check your Spam / Junk folders.

2. Track your parcel

As soon as your order is shipped, you will receive an email containing:

• The tracking number for your parcel, provided by Correos or the carrier used for your shipment.
• A clickable tracking link to the carrier's website.

Using this link, you can check the latest delivery status, such as accepted by the carrier, in transit, out for delivery or delivered.

3. Track your order from your customer account

If you created an account when placing your order, you can view your order history:

• Log in to your account by clicking “Account” at the top of the website.
• Go to “My Orders”.
• Select the relevant order to view its status and shipping information.

4. Need help?

If you cannot find your order number or tracking link, contact us:

• Via our Contact page, available from the website menu.
• Or by phone using the number shown on the website.

We will be able to locate your order and resend the relevant tracking information.