Refund policy

Return, Refund and Withdrawal Policy

At showgiftprive.com, we aim to offer a clear and straightforward return policy that complies with consumers' applicable rights. This page explains the conditions for withdrawal, returns, exchanges, refunds and warranties.

1. Statutory right of withdrawal

Under the regulations applicable to distance sales, consumer customers located in the European Union have a statutory right of withdrawal of 14 calendar days.

This period begins on the day after the order is received. Where several items are delivered separately, the period begins on the day after the last item, batch or parcel is received.

You may exercise this right without having to give a reason for your decision.

If the last day of the period falls on a Saturday, Sunday or public holiday, the period is extended to the next working day.

2. 60-day commercial return policy

In addition to the statutory 14-day right of withdrawal, showgiftprive.com accepts return requests for up to 60 days after delivery of the item, provided that the product is eligible for return and meets the conditions set out below.

This 60-day commercial return policy never limits the statutory right of withdrawal, the legal guarantee of conformity, the guarantee against hidden defects or any other statutory consumer right.

3. How to request a return or cancellation

You can request a return or cancellation directly from your customer account or from your order status page.

You can also contact us by email at: contact@showgiftprive.com

To help us process your request, please provide your order number, full contact details and the references of the products concerned.

When exercising your statutory right of withdrawal, you do not have to give a reason for your decision.

Cancellation is possible while the order has not yet been processed, prepared or dispatched. Once the order has been processed, prepared or dispatched, it can no longer be cancelled directly. However, you may request a return after receipt if the product is eligible.

4. Return conditions

To be accepted, a returned product must be complete, clean, undamaged and in a condition that allows it to be inspected.

The product must be returned with its accessories, instructions, protective materials, cables, supplied components and original packaging where these are available.

Where the original packaging is not available, the product must be returned in equivalent packaging that provides sufficient protection against damage during transport.

The customer may handle the product only to the extent necessary to establish its nature, characteristics and proper functioning.

If the product has been handled beyond what is necessary for this inspection, the refund may be reduced to reflect any loss in value, within the limits permitted by applicable regulations.

The absence of original packaging is not, by itself, sufficient grounds to refuse a return under the statutory right of withdrawal. However, the customer remains responsible for ensuring that the product is properly packaged for return.

5. Return shipping costs

Return shipping costs are borne by the customer, except where we made an error, the product was defective on arrival, the product was damaged on arrival or the product did not conform to the order.

No restocking fee is charged.

Where return shipping costs are borne by the customer, the customer is free to choose the carrier, provided that the parcel is properly protected and sent with tracking.

We strongly recommend using a tracked shipping method with proof of posting.

6. Returning the product

After informing us of your decision to withdraw, you must return the product within a maximum of 14 calendar days.

For returns requested under the 60-day commercial return policy, return instructions will be provided after your request has been received and approved.

Return instructions will be sent to you by email after your request has been received.

The product must be returned in sufficiently protective packaging. The customer is responsible for properly packaging the product for return.

If damage is caused by insufficient packaging during the return shipment, the refund may be reduced if the product has lost value as a result.

7. Refunds

Once the return has been approved, the refund will be made to the payment method used for the order.

Under the statutory right of withdrawal, the refund will be made within a maximum of 14 days after receipt of your withdrawal request.

However, we may withhold the refund until we have received the returned product or until we have received proof that it has been sent back.

The refund includes the initial standard delivery costs where required by law. Additional costs resulting from a more expensive delivery method chosen by the customer are not refunded beyond the cost of standard delivery.

For a partial return of an order, the initial delivery costs are refunded in accordance with the applicable rules. Where delivery costs are charged as a flat rate and remain justified by the items retained, they may not be refunded.

If the product has lost value because of excessive handling, improper installation, damage, scratches, impact, breakage, missing accessories or insufficient protection during return shipping, the refund may be reduced within the limits permitted by applicable regulations.

8. Exchanges

Where possible, an exchange for an equivalent product may be offered, subject to availability.

An exchange is not automatic and depends on availability of the product concerned.

If no exchange is possible, a refund will be offered under the conditions set out in this policy.

9. Excluded or restricted products

Certain products cannot be returned where provided by law, including:

Products personalised or made to your specifications.
Sealed products that have been opened and cannot be returned for hygiene or health-protection reasons.
Software, digital licences, activation codes, digital gift cards, digital content or digital services that have already been supplied, activated, downloaded, used or consumed with your prior agreement where permitted by law.
Products that are incomplete, substituted, fraudulently returned or returned in a condition that prevents their identification or inspection.
Products damaged by misuse, incorrect installation, breakage, oxidation, modification, deliberate damage or use that does not comply with their intended purpose.

These exclusions do not limit your statutory rights where a product is defective, non-conforming or damaged on arrival.

10. High-tech products, components and accessories

For high-tech products, computer components, processors, motherboards, SSDs, consoles, electronic accessories and similar products, the statutory right of withdrawal remains applicable where provided by law.

However, the returned product must be complete, undamaged, clean, properly protected and accompanied by its accessories, protective materials and original components where these are available.

Certain components can be sensitive to impact, static electricity, incorrect installation or excessive handling.

The refund may be reduced if the product has lost value due to excessive handling, improper installation, damage, scratches, impact, breakage, missing accessories, product modification, inability to inspect the returned product normally or insufficient packaging during the return shipment.

Any such reduction applies only within the limits permitted by applicable regulations.

11. Products sold as Tray versions or without retail packaging

Certain products may be sold as Tray versions, without original retail packaging or with simplified packaging.

Where this is stated on the product page, the absence of original retail packaging does not affect the statutory right of withdrawal.

However, the product must be returned complete, properly protected and with the accessories and components supplied on delivery.

The customer must use suitable packaging to prevent damage during return transport.

12. Defective, damaged or non-conforming products

If you receive a product that is defective, damaged or does not conform to your order, please contact us promptly so that we can process your request efficiently: contact@showgiftprive.com

Please include your order number, a description of the problem and, where possible, photographs of the product, packaging and shipping label.

We will tell you how to proceed.

Where the defect, damage or non-conformity is confirmed, return shipping costs are not borne by the customer.

This procedure does not limit your statutory rights under the legal guarantee of conformity or the guarantee against hidden defects.

13. Legal guarantee of conformity

Consumer customers benefit from the legal guarantee of conformity applicable to goods purchased from a professional seller.

This statutory guarantee applies independently of this return policy and of any commercial warranty offered by showgiftprive.com.

The legal guarantee of conformity allows the customer, in particular, to request that the product be brought into conformity where it does not conform to the contract.

In the circumstances provided by law, the customer may request repair, replacement, a price reduction or termination of the sale.

The legal guarantee of conformity is free of charge for the consumer.

For new and second-hand goods, the applicable statutory period is 2 years from delivery of the goods.

This policy never limits your statutory rights where a product is defective, non-conforming or damaged on arrival.

14. Guarantee against hidden defects

The customer may also benefit from the statutory guarantee against hidden defects where the conditions provided by law are met.

This guarantee may apply where a hidden defect makes the product unfit for its intended use or reduces that use so substantially that the customer would not have purchased it, or would have paid a lower price, had they known of the defect.

This guarantee applies independently of this return policy.

15. Model withdrawal form

You may use the form below if you wish to exercise your statutory right of withdrawal. Use of this form is not mandatory.

To showgiftprive.com

Address: 12 Rue Michel Félizat, 69007 Lyon, France

Email: contact@showgiftprive.com

I hereby give notice that I withdraw from the contract for the sale of the following product(s):

Product(s) concerned: ............................................................

Order number: ............................................................

Ordered on: ............................................................

Received on: ............................................................

Customer name: ............................................................

Customer address: ............................................................

Customer email: ............................................................

Date: ............................................................

Customer signature, only if this form is submitted on paper: ............................................................

16. Consumer mediation

In the event of a difficulty or complaint, the customer is invited to contact our customer service first in order to seek an amicable solution.